Helen Armour

Author Archives

  • keyboard-ddos

    Foiling the “Russian” Hackers

    Whilst a joyous place to work, excitement at the Really Simple Systems head office is generally reserved for occasions out of the office. Our User Conference, team building trips, team lunches and the annual Christmas party! So yesterday’s events were quite unusual. Yesterday morning our public web site, www.reallysimplesystems.com, was hit by what’s known as […]

  • office

    What is a CRM System?

    Customer Relationship Management Let’s start by understanding what is meant by CRM. CRM stands for Customer Relationship Management, a term that describes the practices, strategies and, more recently, technologies a company might use to manage their interactions (or relationships) with their customers and potential customers. It’s about creating efficiency in the workplace and maximising the […]

  • Top 20 Most Affordable CRM Software

    The Best Bang for your Buck!

    Capterra’s Top 20 Most Affordable CRM Software I think we all like the thought of “beating somebody at their own game”, and for us British getting one over on the Americans, or come to that, the Australians, fills us with glee! This is particularly true when it comes to anything sporting; we have not yet […]

  • Customer Feedback

    What you really, really want!

    CRM Customer Survey 2016 Report It’s important to us that our customers feel part of what we are looking to achieve with our CRM and have a voice in the development. Collecting feedback is not just lip-service, we want our customers to be partners in our journey and vice versa. I don’t think we realised […]

  • CRM V5_400x200

    CRM Development: Version 5

    Later this year Really Simple Systems will be launching its latest CRM development in Version 5. But what happened to version 1 to 4 you may ask? Seems they have been quietly rolled out over the last 10 years with little fuss and no name or number – more of an evolution than “new”. So […]

  • Customer Feedback

    Customer Knowledge and Understanding

    In May 2015, Really Simple Systems ran its first annual, customer survey, aimed at collecting data on who our customer are, what they want and how we are meeting their needs. The feedback received, whilst presenting no surprises, has given us the knowledge and understanding to take some brave decisions in the company. William Shakespeare, […]

  • First Date

    The Perfect Internet Match!

    I’ve been thinking that selling a Cloud-based CRM product is a bit like internet dating; customers are searching for the best product fit for their business in the same way as you might look for your perfect partner. You compare the pros and cons of your match profile but even when everything looks great you […]