Collecting Customer Reviews
Summer holidays are here and with the British summer looking more like a chapter out of the old testament, I’m doing the next best thing to getting on an ark and holidaying abroad. Trailing through hours of TripAdvisor pages trying to pick a place with the best gelato or trying to determine which old town market is the most “authentic” – I’m leaving my holiday completely in the hands of the customer reviews.
And it seems that I’m not alone in this. As many as 88% of us trusting online reviews as much as we do personal recommendations. And the better the reviews the more money we are willing to spend with a company. Not to say that bad reviews are any worse with 52% of people reporting that they trust a product more with a few negative reviews. After all you can’t possible please everyone can you?
In the B2B sector, 97% of buyers believe that user generated content is more credible than content that your business creates. 40% of buyers form an opinion about your product after reading only 1-3 reviews. Online reviews can have just as big of an impact on your sales as your marketing strategy. So what are you waiting for? Here’s a list of 6 easy ways you can start collecting customer reviews today.
Get a Listing
Now this is the most important step as you can’t start asking for reviews if you don’t have a place to post them on. A listing is a public profile of your company and product on a review site. A listing lets your customers post unbiased reviews and ratings of your business. A lot of these sites will let you create a basic listing for free.
A quick Google search will probably throw out a multitude of review sites. Make sure you go for review sites that are geared towards your industry and pick the ones that appear at the top of the search. This will give you a good place to start. For companies in the software sector websites like Capterra, G2 Crowd and Software Advice are popular independent review sites. There you will find a lot of B2B professionals sharing their experience with a wide range of software products.
Right, now you’ve got your profiles set up, you’re ready to get some reviews!
A common way to get customer reviews is to send out an email campaign asking customers to review your product. If you decide to set up a review campaign, then there are a few things to keep in mind when drafting the letter.
A more direct approach is to call up a few of your customers and simply ask them to leave a review. Long-standing, happy customers are often keen to help out by leaving a review. Another good way to get reviews could be to get your sales team to ask a customer to write a review after finishing a conversation with them.
The point at which you have successfully turned a prospect into customer is one of the best times to ask for a review. Not only is this a time when the customer feels the most engaged with your company, but they will also have the reasons for picking you over your competitors fresh in their mind. Depending on your buying process you could send them an email shortly after their purchase, or you could give them a call. In some cases, it might even be a good idea to add a CTA (Call-to-Action) button on your purchase confirmation page asking for a review.
Do you tweet or Facebook your customers regularly? Do you have an active online following? If you do, then asking people to leave a review on social media is a great way to get your customers engaged with you online.
When asking your customers for reviews make sure it is as simple as possible for them to review your product. One way of doing this is to add a review link to your email signature. Not only is it simple to do but it also allows the customer to decide when they want leave a review.
If you follow these simple steps you will be on your way to collecting customer reviews in no time.