Cloud CRM Definition
The Cloud CRM definition requires a quick look at the history of CRM. Traditionally, all CRM systems were in-house applications, that is to say they were installed and ran on servers within an organisation. Nowadays, newer CRM systems are Cloud CRM, that means that the application and data is all held on the CRM providers’ servers in a datacentre, and accessed via an internet browser.
Cloud CRM is also known as Software-as-a-Service (SaaS) CRM, online CRM and Web CRM. Cloud has a number of technical and pricing advantages:
You can find out more about CRM with these other articles:
Understanding the meaning of CRM – What is CRM?
What’s meant by Customer Relationship Management – What is Customer Relationship Management?
Discover what is Sales Force Automation in your CRM – What is Sales Force Automation?
You can find our more about Cloud CRM in our blog – You don’t need a CRM App.