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Elevate Your Customer Experience

Customer Service Software that lets you deliver a fast and efficient service, where nothing gets forgotten.

Elevate Your Customer Experience

Cut The Chaos

Customer service software with everything you need to deliver a first class service to your customers.

Cut The Chaos
Case Management
Manage your customer service cases from opening through to closure and view on one simple page.
Cut The Chaos
Service Level Agreements
Assign SLAs to manage your priorities, setting multiple priorities and target response times.
Cut The Chaos
Email Integration
Automatically map incoming emails to customer accounts and cases, or create new support tickets.
Cut The Chaos
Case Reports
Gain insights by reporting on closed cases, response times, and frequently asked questions.

Exceed Expectations

Delight your customers by exceeding expectations on service.

Convert Customers To Advocates

Great service can give you more than just the opportunity to make a customer happy. Turning a negative to a positive can go deeper, creating life-long relationships and brand advocacy. Our Customer Service software helps you effectively manage those relationships and keep track of your customer support.

By setting Service Level Agreements you can control case priorities and make sure you are always dealing with your most urgent issues first.

Convert Customers To Advocates
Full Team Visibility

Full Team Visibility

Integration with your Sales CRM, means everything is in one place and your whole team can view the latest communication with each contact. Your sales staff can see the status of any open support cases before contacting them, creating a seamless experience.

By centralising your data you’ll put an end to task duplication, increase efficiency and your productivity.

Streamlined Customer Experience

When a customer needs help they don’t need any hurdles. Integration with your website and email means a frictionless experience that streamlines the whole process.

By creating support cases directly from a web form or an incoming email, you can automatically prioritise your responses and swiftly resolve any issues.

Streamlined Customer Experience

SpotlerCRM Service Desk Software Explained

Our CRM software helps you work smarter, managing and tracking your leads and customers so you can get on with growing your business.

Do Happy

Here at SpotlerCRM we love nothing more than making our valued customers smile. Go on, do happy.

"The quick support and help from the team, it's brilliant whether it be by Skype, telephone or email. I can’t recommend the product, and the people, enough!"
Elaine Hamilton
Hello Scotland
"When you’re a small business working towards growth, each step you take really matters. The CRM helps us tackle our ever-evolving objectives!"
Ian Hare
Clear Vehicle Data
"After a poor experience with a previous CRM, we were looking for a product which was not only intuitive and feature-rich, but came with great support. These guys succeeded on all counts."
John Jones
Xenowledge

We’re Pretty Well Connected

We connect seamlessly to many other great tools in order to make your working day as simple and stress-free as possible.

zapier

QuickBooks is the award-winning accounting software that's designed to support small businesses.

View Integration

native

The integration platform that lets you to pass data between your cloud applications, automating tasks and saving you time.

View Integration

native

Xero small business accounting software includes everything you need to manage your numbers effortlessly

View Integration

native

The access management platform lets you to control access to all your web applications from a single user interface.

View Integration

native

An access management tool for Single Sign-On that adds security and convenience for all your cloud apps.

View Integration

zapier

Google Sheets lets you create, edit and share online spreadsheets in real-time on any device.

View Integration

Really Simple Systems has been easy to implement. Without having any specialist IT knowledge, I could customise it to make it work for us.

Raychel Thomas, CCS Adoption

Seen Enough? Get started.

The best way to see if our CRM is right for you is to try it. Simply register for a free trial and we’ll help get up and running in no time.

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