Elevate Your Customer Experience

Customer Service Software that lets you deliver a fast and efficient service, where nothing gets forgotten.


Cut The Chaos

Customer service software with everything you need to deliver a first class service to your customers.

Customer Service Software - Case Management

Case Management

Manage your customer service cases from opening through to closure and view on one simple page.


Service Desk Solution - Service Level Agreements icon

Service Level Agreements

Assign SLAs to manage your priorities, setting multiple priorities and target response times.


Customer Service Software - Email Integration icon

Email Integration

 Automatically map incoming emails to customer accounts and cases, or create new support tickets.


Customer Service System - Case Reports

Case Reports

Gain insights by reporting on closed cases, response times, and frequently asked questions.


Exceed Expectations

Delight your customers by exceeding expectations on service.

Convert Customers To Advocates

Great service can give you more than just the opportunity to make a customer happy. Turning a negative to a positive can go deeper, creating life-long relationships and brand advocacy. Our Customer Service software helps you effectively manage those relationships and keep track of your customer support.

By setting Service Level Agreements you can control case priorities and make sure you are always dealing with your most urgent issues first.

Case Management

Full Team Visibility

Integration with your Sales CRM, means everything is in one place and your whole team can view the latest communication with each contact. Your sales staff can see the status of any open support cases before contacting them, creating a seamless experience.

By centralising your data you’ll put an end to task duplication, increase efficiency and your productivity.

Streamlined Customer Experience

When a customer needs help they don’t need any hurdles. Integration with your website and email means a frictionless experience that streamlines the whole process.

By creating support cases directly from a web form or an incoming email, you can automatically prioritise your responses and swiftly resolve any issues.

Service Desk Support
explainer video thumbnail on a laptop

Really Simple Service Desk Software Explained

Our CRM software helps you work smarter, managing and tracking your leads and customers so you can get on with growing your business.


Do Happy

Here at Really Simple Systems we love nothing more than making our valued customers smile. Go on, do happy.

John Jones of Xenowledge

"After a poor experience with a previous CRM, we were looking for a product which was not only intuitive and feature-rich, but came with great support. RSS succeeded on all counts."

John Jones


Leslie Roan of Roan-Nelson & Associates

"I love your quick, superior and responsive customer support and response. I have been and still am impressed with the amazing customer service you give across the board. It has been consistent from the start."

Leslie Roan

Roan-Nelson & Associates

Jonny Towers of BloomSmith

"Really Simple Systems is key to our businesses growth. The marketing feature is amazing and we love how easy it is to customise how everything displays in the CRM!"

Jonny Towers


Elaine Hamilton of Hello Scotland

"The quick support and help from the team at Really Simple Systems is brilliant whether it be by Skype, telephone or email. I can’t recommend the product, and the people, enough!"

Elaine Hamilton

Hello Scotland

Jacquie Burnside of Destination North Coast NSW

"Being able to see who has opened and clicked through on emails means we can easily see who to follow up. The all-in-one system makes it straightforward to use and view information."

Jacquie Burnside

Destination North Coast NSW

Matt Jessop of the British Red Cross

"By far the best part about Really Simple Systems is the team - they're very focused on helping us with what we want and looking at creative ways to get the job done."

Matt Jessop

British Red Cross

We’re Pretty Well Connected

We connect seamlessly to many other great tools in order to make your working day as simple and stress-free as possible.

Really Simple Systems has been easy to implement. Without having any specialist IT knowledge, I could customise it to make it work for us.

Raychel Thomas, CCS Adoption


Seen Enough? Get started.

The best way to see if our CRM is right for you is to try it. Simply register for a free trial and we’ll help get up and running in no time.